Shipping & returns

Delivery

* The expected delivery day does not take into account Sundays and public holidays.

   Time provided by DPD.

General information

The products purchased on the Website are delivered according to the method chosen by OKONECT, in metropolitan France, Corsica, Monaco, excluding the French overseas departments and territories, on average within 48/72 working hours after validation of the order.

OKONECT is not responsible for defects in delivery due to an error on the part of the Customer in indicating the correct delivery address or the possible consequences of such defects.

The Products are delivered to the delivery address that you indicated during the ordering process.

In the event of the recipient's absence, the carrier issues a transit advice note. Such notice will allow the Customer to pick up the order at the Carrier's agency for 15 days. It is the Customer's responsibility to arrange a new delivery appointment with the Carrier. In the event that delivery is not made within this 15-day period, the package will be returned to OKONECT, who will automatically refund the order. If the Customer wishes to maintain his order, he will have to place his order again on the Website.

NO PRODUCT INSTALLATION WILL BE CARRIED OUT.

You can track the delivery of the products you have ordered by logging into the Website and accessing the “My Account” page.

In the event of delivery delays over 7 days, you have the possibility to cancel your order within 60 working days, in accordance with the legal provisions. In this case, if you received the product after you canceled your order, we will refund the product and the return shipping costs after we receive the product, in its entirety and in its original condition.

We also invite you to regularly track your order on the Website on the “My Account” page; to do so, all you need to do is to log in using your e-mail address and password.

An e-mail address contactstore@okonect.com is at your disposal, should you have any questions or problems.

Contribution to processing and shipping costs

For an order with a value of less than €99.99 VAT included, a contribution to the processing and shipping costs of €8.99 VAT included is invoiced and clearly mentioned in the order.

For any order over €99.99 VAT included, shipping and processing costs are free of charge.

Reservations

IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE PHYSICAL CONDITION AND CONTENT OF THE PACKAGE(S) UPON DELIVERY, IN THE PRESENCE OF THE CARRIER, BEFORE ACCEPTING THE DELIVERY.

The mention on the transport receipt “Subject to unpacking” is not considered as allowing the Customer to later dispute the conformity of the delivered Product(s).

You must notify the carrier and OKONECT of any reservations about the product delivered (for example: damaged package, already opened...).

When unpacking the product, if you find a defect, or if the package delivered (in France) is damaged, you must notify us within 48 hours at contactstore@okonect.com so that a prepaid parcel label can be sent to you and the Product can be exchanged or refunded as appropriate. You will be required to specify the nature of the damage (defects, missing parts) and the reference of the damaged or missing Product. Reservations lacking the details requested above will not be taken into account. AFTER SIGNING THE DELIVERY ORDER, THE CUSTOMER WILL NO LONGER BE ABLE TO REPORT ANY FURTHER DAMAGE OR MISSING PARTS.

Then, depending on the cases defined in Article 13 below, you can benefit from the exchange and refund conditions provided for in this Article.

Return of Products

In all cases of product return:

You must return your Product in its entirety, in its original packaging together with the original invoice stating the product reference and the date of purchase. Otherwise, the Products will be refused and will remain at the Customer's disposal on the carrier's premises.

Before any product return, you must also have an RMA number (Return Material Authorization) that you must create and edit from our website http://www.atlinks.anovo.com and attach to the shipment.

You must return your product(s) to our Authorized Service Center within 8 days of the date of creation of your RMA (Return Material Authorization) number, at your own expense:

ANOVO-ATLINKS– Route de Beyssac - 19390 Saint Augustin / Tel. 0555 721 787.

If possible, add a description of the defect or the reason for the return. In the case of a landline or a DECT SOLO wireless terminal: The product will be refunded within 72 hours of receipt in our Authorized Service Center. In the case of a DECT wireless PACK (Duo, Trio...): the pack will be repaired within 48 hours of receipt in our Authorized Repair Center.

No returns made after this deadline will be accepted. 

For more information, please consult the “Warranty & After-Sales Service” section on our Website.